TERMS AND CONDITIONS OF USE

You are provided access to the website for your personal or commercial use if you are registered as a distributor with Tahi Honey L.L.C.

These terms and conditions apply to your use of:

• This website tahi.store
• Any other tahi.store website, page or application used to gather your details or share notifications relating to Tahi and it’s products
• Any social media website or page, containing content created by or associated with Tahi
• Facebook
• Other social media platforms

Please note that we may suspend your access to the website or any of the above if you do not comply (or we reasonably believe that you are not complying) with these terms, any other terms or policies to which they refer, or any applicable laws.

Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.

Please note: if you choose to access the website from locations outside the UAE, you are responsible for compliance with local laws where applicable.

By using the website or placing an order, you agree to be bound by these Terms and Conditions (the ‘terms’). We reserve the right to make changes to the terms at any time.

Our new terms will be displayed on the website, and by continuing to use and access the website, you agree to be bound by any variation.
These terms are available in English language only.

Nothing in these terms will affect your statutory rights.

For any further information regarding these terms, please contact our Customer Service (link to an e-mail) team.

 

1.0 Definitions 

• Seller – Tahi Honey L.L.C Registered in Dubai, with their offices in The Onyx Tower, Greens
• Tahi Honey L.L.C website: www.Tahi.store
• store (the ‘website’) is owned and operated by Tahi Honey L.L.C, a UAE based company registered in the United Arab Emirates with the company number 900053 and NO TRN AT THE MOMENT !!! VAT TRN number 629 273 423.
• Our registered office and flagship store is located at The Onyx Tower 2, Greens, Dubai. More information on other Tahi outlets across international locations can be found on www.thinz.com or Tahi.store
• References to ‘Tahi Honey L.L.C’, ‘we’, ‘us’ or ‘our’ are references to Tahi Honey L.L.C
• Account – a set of resources in the ICT system of the administrator of the tahi website designated with a unique name (login) and password for storing data on the User who registered at the Tahi website pursuant to the Rules and Regulations of the Website.
• Customer – each customer purchasing products at Tahi.store.
• Consumer – natural person who purchases goods from the Seller for purposes not directly related to its business or professional activity

 

2.0 Shopping at Tahi

2.1. Activity

Tahi conducts sales of goods via the Internet. Orders may be placed via Tahi websites or by telephone provided on the website (section contact us).

2.2. Area of Operation

The services offered by Tahi are available within the territory of the Middle East and Africa (MENA) region list of countries and charges are available here  to determine if an order may be completed outside of the MENA region please refer to customer service. Decision to process is based on the indicated place of delivery.

2.3. Eligibility to order

The offer of Tahi is directed exclusively at natural persons of full legal age and with full capacity to perform acts in law pursuant to the civil law, legal entities and other organisational units with legal capacity.

In order to take advantage of the offer presented at Tahi it is not required to register a customer account at Tahi pursuant to the “Rules and Regulations of the Website”, orders can be placed as a guest-user. The Customer may delete an account at any time by sending a relevant request to Tahi Honey L.L.C (e-mail:  

Should an account be deleted, all data will be removed with the exception of the data necessary for the purposes of complaint procedures and servicing potential claims, which shall be retained until lapse of the statute of limitations for pursuing all claims on account of completed orders. The Customer Account shall be automatically deleted upon the lapse of a 3-year period as from the last activity on the Account.

 

3.0 Product Information

3.1 Information on products offered for sale at the website, such as description, ingredients, caloric value, packaging weight, best before dates etc., is provided by the manufacturer. Tahi makes every endeavor to ensure that it is correct and up to date. Before using any products the Customer is obliged to study the information placed on the product’s packaging.

3.2 Tahi assures that all the products sold on the website have the minimum of 2 years best before dates to provide the best quality of the products currently available at Tahi. Products with dates that do not meet that requirement (minimum of 2 years best before dates) may be sold at a discounted price.

3.3 It is a client’s sole responsibility to make sure that the product is suitable for consumption in accordance with their age, health and allergic precautions.

 

4.0 Prices of Goods

Prices of goods are available on the website. Delivery costs will be provided at the website during the time of checkout. All prices are gross prices [including VAT] denominated in local currency.

 

5.0 Order

An order means acceptance of the offer of Tahi by the Customer with the use of mechanisms of the Tahi store, preceded by selection of goods, payment method and delivery time pursuant to Terms and Conditions.

 

6.0 Order procedure

6.1.1 Placing and Accepting Orders

An order is placed by selecting products listed for sale at the Tahi website. Products are added to a virtual basket by way of clicking the “Add to Cart” button. Prices of products are specified in the website. All prices are expressed in AED and are inclusive of VAT.  

6.2. Order Confirmation

Order confirmation is sent by e-mail to the address provided by the Customer during account registration or in details of order (if the user is a guest- user). Order confirmation contains among others: order number, delivery date and time, order value, right to cancel.

6.3. Order Cancellation Option

Orders may not be cancelled once submitted provided that Tahi might reject your order at any time without providing a reason of rejection If we reject your order a reimbursement will be effected immediately provided your payment was received by us.

6.4. Declining an Order

Tahi reserves the right to decline an order in the following cases:

– There are serious doubts as to the identity of the Customer (especially in case of suspicions that certain orders are placed by the same person via different accounts, e.gin order to circumvent particular quantity limits applying to goods offered in promotional actions)

– It was impossible to confirm an order which in the opinion of Tahi requires confirmation.

-The Customer violates the Rules and Regulations

-The order cannot be completed for logistic reasons

-The Seller reserves the right to impose sales limits on the Customer due to the current stock on hand of the offered products The Customer is notified of any applicable limits each time in the course of the order placement process

 

7.0 Payments

7.1. Payment Methods

The Customer pays for purchases from Tahi in the manner selected on the Tahi website in the course of the order acceptance process. 

• Online card payment
• Online bank transfer (all e-banks)
• Cash payment (applies only to orders with personal collection)

 

8.0 Delivery 

8.1.Orders are sent by the courier firm or there is a possibility to pick up an order at the Tahi office. For more information (shipping prices, etc.)  please refer to the Delivery section.

8.2.The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 7 days after the date of dispatch. We will try to ensure that your order is delivered by the estimated delivery date; however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay. Please note: there may be occasional delays with delivery due to busier periods.

 

9.0 Complaints and Returns

9.1. The Seller shall be obliged to deliver to the Customer ordered goods that are free from faults.

9.2. Should the delivery be inconsistent with the placed order, the Customer should notify the deliverer thereof and refuse to accept the products  

9.3. Should goods be damaged in transport or should the delivered goods have a manufacturing defect, the Customer must report to Tahi customer service within forty eight hours (48h) of their receipt together with the order number

9.4. Short or incorrect Orders must be reported to customer service within forty eight hours (48h) of their receipt together with the order number. Any products returned must be clean and free from price markings. Goods that have been damaged or consumed may not be credited in full.

9.5. Each complaint shall be reviewed within 14 days as from its submission to the Tahi Customer Service by way of e-mail sent to [email protected]. A written notification on the result of the complaint’s processing shall be sent by e-mail. Should there be no response within the indicated time limit, the complaint shall be deemed as resolved.

9.6. Tahi shall reimburse the Customer for the goods that were returned or damaged within 14 days as from the day on which the complaint is approved by way of a refund to the bank account indicated by the Customer.

9.7. Tahi shall not be held liable for the quality of products should the said quality deteriorate upon delivery to the Customer and for reasons attributable to the Customer

 

10.0 Right to Withdraw from Contract

10.1. Should the Consumer withdraw from contract, the Consumer is obliged to return the goods in unaltered condition in accordance with storage instructions.

The goods should be returned to the Seller’s address forthwith, however not later than within 5 days as from the day on which the Seller receives a notification on withdrawal from contract.

10.2. The Consumer covers costs of returning the goods, that is in particular the costs of returning the goods to company’s address provided under contact details on this website.

10.3. The Seller shall immediately, however not later than within 14 days as from receiving from the Customer a declaration on withdrawal from contract in whole or in part, refund to the Customer the payment made for the returned goods .

10.4. The Seller may withhold refund referred to in the previous section until the Customer returns the goods to which the declaration on withdrawal from contract pertains or until the Customer delivers a confirmation that the goods were sent back, whichever occurs earlier (return or delivery of confirmation).

10.5. The refund shall be effected with the same means with which the Consumer paid for the goods.

10.6. The right to withdraw from the contract shall not infringe upon the rights of the Consumer on account of the Seller’s liability for the product’s incompatibility with the contract.

10.7. The Customer shall not enjoy the right to withdraw from the contract if the contract was concluded within the scope of the pursued business activity (as an entrepreneur).

 

 

11.0 Final Provisions

11.1. Obligation to Provide True Information

The Customer using the services of Tahi is forbidden to provide false data. Tahi Honey L.L.C shall not be liable for non-performance of services in this case.

11.2. Delivering E-Mails

Tahi Honey L.L.C  shall not be held liable if any messages sent to the e-mail address indicated by the Customer are not delivered, which may be due blocking or deleting e-mails by software installed on the computer used by the Customer or their blocking by e-mail server administrators, or another failure.

11.3. Amendments to the Rules and Regulations

11.3.1. Tahi Honey L.L.C reserves the right to amend the Regulations with effect for the future for the following important reasons:

1. a) a new functionality of the website or application will be introduced, the use of which cannot be based on the existing Regulations,
2. b) the change is required by law,
3. c) the existing functionality of the website or application will be changed, in particular in order to increase the comfort or facilitate the use of the website or application,
4. d) new services or rules for making purchases will be introduced or changes to the services provided or the rules for making purchases, the use of which cannot be based on the current Regulations.

11.3.2. The registered Customer will be informed about each amendment to the Regulations by e-mail

11.3.3. The amendment to the Regulations comes into force after 3 days from the date of sending information about the amendment to the Regulations to registered customers

11.3.4. The provisions of the Regulations in force at the time of placing the order shall apply to orders placed and not processed before the effective date of the new Regulations.

11.3.5. In case of any change to the Regulations, registered customers have the right to resign from the services provided within 7 days from the date of notification.

 

11.4.  Disputes

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UAE

 

11.5. Personal Data

Personal data provided for the purpose of executing and servicing orders shall be retained for the period of:

• should an account be registered in the e-store – in the IT system servicing the store for the period of 3 years as from last activity and lapse of the statute of limitations for pursuing claims arising from completed orders
• should an account be deleted, all data shall be removed with the exception of the data necessary for the purposes of complaint procedures and servicing potential claims, which shall be retained until lapse of the statute of limitations for pursuing all claims on account of completed orders.

and data processed for marketing purposes – until the relevant consents are withdrawn or until an objection against their use is lodged.

The Customer has the right to:

• demand access to the Customer’s personal data, correcting, deleting and limiting their processing as well as the right to transfer data,
• withdraw consent for the data’s processing at any time; this shall not infringe upon the legality of processing completed on the basis of a granted consent prior to its withdrawal

 

The data may be processed automatically, including by way of profiling, which consists in creating personalized product offers on stock at the Tahi store, presenting them on the website and sending marketing messages by Tahi, which may considerably affect the Customer by allowing the Customer to purchase products at prices indicated in the offers.

Providing data is voluntary, but it is a precondition for concluding a contract and for its performance. Upon completion of personal data processing for the primary purpose the data shall no longer be processed.

All requests and demands should be sent to [email protected]

Details on data processing are provided on the Tahi website at Privacy policy.

 

11.7.  Disclaimer Of Warranties; Limitation Of Liability

11.7.1.We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

11.7.2.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

11.7.3.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

11.7.4.You expressly agree that your use of, or inability to use, the service is at your sole risk.

 

12.0 Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions

 

13.0 Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

14.0 Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

15.0 Contact Information

Questions about the Terms of Service should be sent to us at [email protected]